Privacy Policy
1. Introduction
Plugbear Pte Ltd (“Plugbear,” “we,” “us”) is committed to protecting your privacy under the Personal Data Protection Act (PDPA). This policy explains how we collect, use, disclose, and safeguard your personal data when you access our website or use our services.
2. What We Collect
We collect personal data only when you voluntarily provide it through:
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Website forms (e.g., membership sign-up, service enquiry)
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WhatsApp, email, phone conversations
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Event registrations or promotional sign-ups
Typical data includes:
Name, phone number, email, home address, property type, service details, and payment info.
3. How We Use Your Data
Your data is used for:
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Fulfilling your service requests (e.g., quotes, audits, repairs)
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Communicating updates, scheduling, and promotions
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Processing payments and maintaining records
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Complying with legal and insurance requirements
4. Lawful Purpose & Consent
By submitting your data, you consent for us to use it as described. You may withdraw consent anytime, which may affect our ability to serve you.
5. Disclosure & Sharing
We may share your data with trusted third parties such as:
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Contractors and service technicians
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IT and payment providers
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Marketing service providers (e.g., email or messaging platforms)
We will not sell, rent, or trade your data.
6. Data Retention
We retain your personal data only as long as needed for business, legal, or statutory purposes and in accordance with PDPA retention schedules.
7. Data Security
We implement reasonable safeguards (administrative, technical, and physical) to protect your data—such as HTTPS, secure servers, and staff training.
8. Your Rights
Under the PDPA, you have the right to:
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Access or correct your data
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Withdraw consent for certain uses
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Request data deletion when no longer needed
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File a complaint with PDPC
To exercise these rights, email cs@plugbear.com
9. Cookies & Analytics
We may use cookies or analytics tools (e.g., Google Analytics) to track usage and improve site performance. You can manage cookies via your browser settings.
10. Children
We do not knowingly collect personal data from minors under 16 without parental consent. Contact us to remove any data inadvertently collected.
11. Policy Updates
We may update this policy occasionally. The latest version will be available on our website with an updated “Effective Date.”
12. Contact Us
For inquiries about this policy or your personal data, please contact our Data Protection Officer:
📧 cs@plugbear.com
📞 +65 9176 7462
Effective Date: June 2025